Cookie Policy
A clear explanation of how Eliora Hotel uses cookies to make your visit more personal, useful, and secure.
Introduction to Cookies
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and improve your experience. A cookie may be session-based, meaning it is deleted when you close your browser, or persistent, meaning it remains on your device for a set period so we can recognise you on future visits.
Cookies may be set by the website you are visiting, known as first-party cookies, or by other services that provide content or functionality on the page, known as third-party cookies.
- Session cookies are temporary and disappear when you close your browser.
- Persistent cookies remain for a defined period, such as a year or two, before expiring.
- First-party cookies are placed by Eliora Hotel directly.
- Third-party cookies are placed by trusted partners, such as analytics or booking services.
Why We Use Cookies
Eliora Hotel uses cookies to enhance your browsing experience, understand how our website is used, and provide relevant content. In practice, this means we use cookies to remember your preferences, analyse site traffic, and enable features such as the booking engine or interactive maps.
- Remember your language, region, or display settings.
- Understand which pages are most useful and where we can improve.
- Keep your session secure while you browse or complete a booking.
- Support interactive tools such as maps and reservation forms.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core features like secure login, booking forms, and page navigation. Without these cookies, parts of the site would not work as expected.
- Example: a session cookie that keeps you logged in during a booking.
- Essential cookies cannot be disabled through our consent banner because they are required for basic functionality.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with the website by collecting anonymous information about pages visited, time spent, and any errors encountered. The data is aggregated and does not identify you personally.
- Example: Google Analytics cookies that track page views and user flow.
- We use this information to improve performance and make the site easier to use.
Functional Cookies
Functional cookies allow the website to remember choices you make, such as your preferred language or region, and provide enhanced, more personal features. These cookies may be set by us or by third-party providers whose services we have added to our pages.
- Example: remembering that you dismissed a popup or selected a specific currency.
- They help us tailor the experience to your preferences without identifying you personally.
Targeting or Advertising Cookies
These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant adverts on other sites. They do not directly store personal information but are based on uniquely identifying your browser and internet device.
- Example: cookies used to deliver ads for hotel offers on social media platforms.
- You can opt out of these cookies through the consent banner or your browser settings.
Specific Cookies Used
Cookie List
Below is a list of cookies commonly used on our website, along with their purpose and duration. Durations may vary depending on your browser settings and how you interact with the site.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics — distinguishes users | 2 years |
| _gid | Google Analytics — distinguishes users | 24 hours |
| cookie_consent | Stores your cookie preferences | 1 year |
| session_id | Maintains your session during booking | Session |
Managing Cookie Preferences
Using the Consent Banner
You can manage your cookie preferences at any time by clicking the Cookie Settings link in the consent banner or footer. The consent banner appears on your first visit and allows you to accept or reject non-essential cookies.
- You can change your preferences later by clicking the same link.
- Essential cookies cannot be disabled as they are required for the website to function.
Browser Settings
Most web browsers allow you to control cookies through their settings. You can set your browser to block or alert you about cookies, or delete cookies already stored. Blocking all cookies may impact the functionality of certain parts of the website.
- Instructions vary by browser: Chrome, Firefox, Safari, and Edge.
- For more details, visit your browser's help pages or privacy settings.
Third-Party Cookies
Third-Party Services
Some cookies may be set by third-party services that appear on our pages, such as Google Analytics, social media plugins, or our booking engine provider. We do not control the setting of these cookies.
Please refer to the respective third-party privacy policies for more information. Examples include Google Analytics, Facebook Pixel, and our booking platform.
Changes to This Cookie Policy
Policy Updates
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our services. The latest version will always be available on this page.
This policy was last updated on 3 September 2026.
We encourage you to review this page periodically. Significant changes may be communicated via a notice on the website.
Contact and Further Information
Contact Us
If you have any questions about our use of cookies or this policy, please contact us using the details below.
- Email: [email protected]
- Phone: +61 455 341 968
- Address: 200 George Street, Sydney NSW 2000, Australia
You may also wish to review our Privacy Policy and Terms and Conditions for more information about how we handle your data.