Welcome to Eliora Hotel's Privacy Policy
Eliora Hotel respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, services, and physical premises, including our card lounge and poker tables.
This policy applies to all guests, visitors, and website users. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Types of Personal Information
We collect information you provide directly, such as your name, contact details, payment information, and preferences. We also automatically collect certain data when you use our website, including IP address, browser type, and pages visited.
- Direct collection: booking forms, email inquiries, phone calls, and in-person registration at our card lounge.
- Automatic collection: cookies, server logs, and analytics tools.
- Sensitive information: only collected with your explicit consent, if necessary for services.
The APPs define 'personal information' and 'sensitive information'.
Purposes of Data Use
Your information is used to provide and improve our services, process bookings, respond to inquiries, and personalize your experience. We may also use data for marketing communications with your consent, and to ensure the safety and security of our premises, including the poker lounge.
- Service delivery: managing reservations, check-in/out, and special requests.
- Communication: sending confirmations, updates, and promotional offers (with opt-out).
- Security: monitoring CCTV in public areas and card lounge for safety.
- Legal compliance: meeting obligations under Australian law.
APP 6: Use or disclosure of personal information.
Third-Party Disclosure
We do not sell your personal information. We may disclose data to trusted service providers who assist us in operating our website, processing payments, or managing bookings. These providers are contractually obligated to protect your information.
When We May Share Information
- Service providers: payment processors, IT support, marketing platforms.
- Legal requirements: disclosure required by law or to protect rights and safety.
- Business transfers: in the event of a merger or acquisition, your data may be transferred.
APP 8: Cross-border disclosure of personal information.
Security Measures
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. These include encryption, access controls, and regular security assessments.
- Data is stored on secure servers located in Australia.
- We retain personal information only as long as necessary for the purposes outlined or as required by law.
APP 11: Security of personal information.
Access, Correction, and Complaints
You have the right to request access to your personal information, ask for corrections, and lodge a complaint if you believe your privacy has been breached. You may also opt out of marketing communications at any time.
- Access: contact us to request a copy of your data.
- Correction: notify us of any inaccuracies.
- Complaints: we will respond within a reasonable timeframe; you may also contact the Office of the Australian Information Commissioner (OAIC).
APP 12: Access to personal information. APP 13: Correction of personal information.
Privacy Contact
If you have any questions or concerns about this privacy policy or our data practices, please contact our Privacy Officer using the details below.
- [email protected]
- +61 455 341 968
- 200 George Street, Sydney NSW 2000, Australia
Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be posted on this page with the effective date. We encourage you to review this policy periodically.
Effective date: 3 September 2026